My boiler has broken – what should I do?!
Are you reading this after frantically searching the web for advice on what do with a broken boiler?
Relax, take a deep breath and consider:
- Have you consulted a qualified Gas Safe accredited installer? Check our list of qualified engineers here, to view those nearest to your home.
- Double and triple check your boiler cover – do you have a policy? Check your paper work to see if you have a policy and consult them ASAP to decide the best possible course of action.
- Is your boiler still within its warranty period? Glow-worm boilers are covered by a two year manufacturer’s warranty and, if your boiler is still within this time frame, we’ll send an engineer out free of charge to fix your boiler.
- If your boiler needs replacing don’t rush into buying the first boiler you Google. Consult a Gas Safe qualified installer, you can find a list on our website, or complete our boiler calculator to accurately prescribe the best boiler for your home.
- Our list of Gas Safe registered installers includes those who have been trained to a tip top Glow-worm standard. If you want to be doubly sure, ask them to provide details for recent customers who can verify their service.
Tom Walsh - “I require a spare-part for a Glow-worm Hide Away 60 Open Flue Boiler
Can you help?”
Monday 02/08/2010, 8:12 pm
admin - “Hi Tom – spare parts for the Hideaway are available from all the usual channels. Contact an installer in your area.
If you’re having problems locating a specific part please let me know.”
Tuesday 03/08/2010, 9:13 am
john anderson. - “john anderson.
I have a almost unused Glow worm Compact 75p boiler and need to know what type of room stat is required for this boiler?( 8/10 yrs old. ) Is it a no-volt requirement or a 240v requirement? Boiler working at present on a no volt situation but takes forever to turn on and off on its own. Any ideas please.”
Friday 13/08/2010, 4:50 pm
Ian Brett - “Glow worm betacom 30, not firing up, re-set and left off for 30 minutes, all three indicator lights flash every 30 Seconds (not bright) What can I do to get it back up and running ?”
Saturday 21/08/2010, 6:05 pm
admin - “Hi John
My colleague Paul has suggested that you call our technical team for advice – their number is 01773 828300.
Cheers, Sally”
Tuesday 24/08/2010, 12:14 pm
admin - “Hi Ian
I believe that there are eight LEDs in total and will flash in accordance to what the fault is.
Do you still have your guide? Page 51 should provide all you need to know.
If not please call our team on 01773 828300.
Cheers, Sally”
Tuesday 24/08/2010, 3:37 pm
margaret - “hi i have got a glow worm space saver and the piolet light wont stop in is there a part i can buy for it it is old one”
Monday 30/08/2010, 2:34 pm
Mark Frost - “Hi,
We have a 4 yr old 15hxi that has worked faultlessly until now. The issue we have now is that once every few days a fault F1 code appears. If I reset the boiler it fires and then is OK again for a few days. This has been going on for a few weeks. Any ideas gratefully received?”
Thursday 02/09/2010, 12:35 am
admin - “Hi Margaret
You need to contact an installer to relight – check our website for an installer in your area.”
Thursday 02/09/2010, 2:50 pm
admin - “Hi Mark – There could be several reasons for the appearance of this code (ignition, gas flow etc). We would advise that you contact an installer and arrange for them to check it out.”
Monday 06/09/2010, 9:13 am
Mark Frost - “Thanks for the reply. Can you recommend any installers who are familiar with this boiler? I have had some bad experiences with poor installers in the past who simply kept replacing bits until the boiler started working.”
Monday 06/09/2010, 10:58 am
admin - “Hi Mark – find a reputable installer here http://ht.ly/2A1Nz
Any problems please let me know. Cheers”
Monday 06/09/2010, 1:02 pm