Comments on: Day three – is your boiler easy to operate? http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/ An alternative view on heating your home Thu, 12 Jan 2012 11:29:51 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: admin http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1819 admin Wed, 12 Oct 2011 09:15:38 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1819 Hi Claire, sorry to hear you're having problems operating your controls. I'll certainly pass on the feedback internally. In the meantime I think you'd be best advised to call our Group Services team for help - their number is 01773 828100. Hi Claire, sorry to hear you’re having problems operating your controls. I’ll certainly pass on the feedback internally.
In the meantime I think you’d be best advised to call our Group Services team for help – their number is 01773 828100.

]]> By: Claire Hewick http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1814 Claire Hewick Sun, 09 Oct 2011 18:20:28 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1814 Hi I have a glowworm boiler with a climapro RF wireless thermostat .. I have had it now for a year and a half and I still can't figure out the controls/numbers/settings etc. it is certainly the most difficult one I have ever seen in anyones house and tried to use!! I have read the above comments and am wondering just how you get rid of the tap symbol off the main screen to make the heating work?! I seem to have tried every single way of pressing the buttons to no avail! I have taken down the number that you have given some of the other writers above but just thought I'd add my frustrations here too before calling! Hi I have a glowworm boiler with a climapro RF wireless thermostat .. I have had it now for a year and a half and I still can’t figure out the controls/numbers/settings etc. it is certainly the most difficult one I have ever seen in anyones house and tried to use!!
I have read the above comments and am wondering just how you get rid of the tap symbol off the main screen to make the heating work?! I seem to have tried every single way of pressing the buttons to no avail! I have taken down the number that you have given some of the other writers above but just thought I’d add my frustrations here too before calling!

]]> By: admin http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1700 admin Mon, 24 Jan 2011 11:55:37 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1700 Hi Ruth - sorry to hear you're experiencing problems. If you are still having difficulties please call one of my colleagues on 01773 828300 and he or she will guide you through the settings of the times over the phone. Hi Ruth – sorry to hear you’re experiencing problems. If you are still having difficulties please call one of my colleagues on 01773 828300 and he or she will guide you through the settings of the times over the phone.

]]> By: admin http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1699 admin Mon, 24 Jan 2011 08:54:16 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1699 Hi Keith - sorry you've had trouble getting through. If you dial l 01773 828300 and choose option 3 you will come through to the right team. Cheers Hi Keith – sorry you’ve had trouble getting through. If you dial l 01773 828300 and choose option 3 you will come through to the right team.

Cheers

]]> By: Ruth http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1698 Ruth Sat, 22 Jan 2011 23:29:46 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1698 I have just had a ultracom hxi installed and I am also having problems advancing the timed central heating programmer on/off times. In the instructions for use it says the advance function will only work in timed operating mode "Clock Symbol" What exactly does that mean. My heating is timed to go on at 6 am off at 9 am - on at 4 pm and off at 10 pm same settings 7 days a week. Yet at 9.15 today when I wanted to advance the system (pressed the plus symbol for 5 seconds) it did not work and then I noticed the times on the clock had changed to on at 8 and off at 9 pm. I have just had a ultracom hxi installed and I am also having problems advancing the timed central heating programmer on/off times.
In the instructions for use it says the advance function will only work in timed operating mode “Clock Symbol” What exactly does that mean.
My heating is timed to go on at 6 am off at 9 am – on at 4 pm and off at 10 pm same settings 7 days a week. Yet at 9.15 today when I wanted to advance the system (pressed the plus symbol for 5 seconds) it did not work and then I noticed the times on the clock had changed to on at 8 and off at 9 pm.

]]> By: Keith Crook http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1694 Keith Crook Wed, 19 Jan 2011 17:47:22 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1694 Thanks for your advice which confirms my doubts about the tap display. Nevertheless the Climapro RF has been working until now. But a fault has developed with the 38hxi and I want to eliminate this Climapro RF setting as a possible reason for the failure. Please would you verify that the phone number you gave is still available to customers? It may have changed without you being told. I rang that number but the automated answer says it is only for professionals and I should ring another one. Nevertheless I went ahead in the hope that I would be accepted on the basis of your advice. I tried various menu options but was still redirected to other numbers. Thanks for your advice which confirms my doubts about the tap display. Nevertheless the Climapro RF has been working until now. But a fault has developed with the 38hxi and I want to eliminate this Climapro RF setting as a possible reason for the failure.

Please would you verify that the phone number you gave is still available to customers? It may have changed without you being told. I rang that number but the automated answer says it is only for professionals and I should ring another one. Nevertheless I went ahead in the hope that I would be accepted on the basis of your advice. I tried various menu options but was still redirected to other numbers.

]]> By: admin http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1692 admin Wed, 19 Jan 2011 15:49:33 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1692 Hi Keith The standard display shouldn't show the tap symbol unless it is in a programmed time for hot water. If it is just on the heating setting then all you should have on there is the sunshine symbol and a clock symbol (if it on timed). It might be best to contact us directly and we can talk you through the operation of the Climapro RF and clarify any parts of operation you still find unclear. Please feel free to contact one of my colleagues on 01773 828300. Thanks, Sally Hi Keith

The standard display shouldn’t show the tap symbol unless it is in a programmed time for hot water. If it is just on the heating setting then all you should have on there is the sunshine symbol and a clock symbol (if it on timed).

It might be best to contact us directly and we can talk you through the operation of the Climapro RF and clarify any parts of operation you still find unclear. Please feel free to contact one of my colleagues on 01773 828300.

Thanks, Sally

]]> By: Keith Crook http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1690 Keith Crook Wed, 19 Jan 2011 14:11:29 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1690 My Ultracom 38 hxi is still under warranty and is controlled by a Climapro RF. I agree that it is difficult to understand and would add it is not easy to override a setting or pick just radiators instead of the indirectly heated hot water tank. Please can you explain why its standard display just shows a tap icon when it is operating the central heating? My Ultracom 38 hxi is still under warranty and is controlled by a Climapro RF. I agree that it is difficult to understand and would add it is not easy to override a setting or pick just radiators instead of the indirectly heated hot water tank. Please can you explain why its standard display just shows a tap icon when it is operating the central heating?

]]> By: admin http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1588 admin Mon, 28 Jun 2010 08:28:37 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1588 Hi Dave It sounds like the settings may not be fully set up correctly - if you're still having problems after consulting the Climapro user manual, try contacting our technical team instead on 01773 828300. Thanks, Sally Hi Dave

It sounds like the settings may not be fully set up correctly – if you’re still having problems after consulting the Climapro user manual, try contacting our technical team instead on 01773 828300.

Thanks, Sally

]]> By: Dave Heatlie http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/comment-page-1/#comment-1587 Dave Heatlie Sun, 27 Jun 2010 14:33:31 +0000 http://www.needanewboiler.com/day-three-is-your-boiler-easy-to-operate/#comment-1587 I have an Ultrapower sxi with a Climapro RF thermostat. I too find it hard going. fault finding seems to concentrate on boiler not firing. Mine keeps firing CH when it's not supposed to, but there doesn't seem to be any useful advice in the manual I have an Ultrapower sxi with a Climapro RF thermostat. I too find it hard going. fault finding seems to concentrate on boiler not firing. Mine keeps firing CH when it’s not supposed to, but there doesn’t seem to be any useful advice in the manual

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