Comment By: Chris Sargeant

Posted: 20th February 2010

We have just had an Ultracom boiler with a climapro rf system fitted at the house where our daughter lives. I find the programming of it incredibly complex and the supporting info not very well written. My daughter is struggling to understand it amd I too am at a loss, yet I have no problems builkding a pc , or creating and uploading a website…..Surely there can be better instructions and a more logical menu system. It appears that all the information is not in one place. I am not even sure if the Climapro overrides all the boiler controls or if a combination of settings are required!! All we need on the three port system to be able to program the heating and the water heating to be able to come on twice a day!!

Comment By: admin

Posted: 25th February 2010

Hi Chris

We are launching new controls later this year to help overcome some of these problems.

However I appreciate this will not help your own circumstances in the short term – the best approach is for your to contact our Technical team who will be able to talk you through setting the control.

I’ll send you a DM with the number – let me know how you get on!

Cheers, Sally

Comment By: Dave Heatlie

Posted: 27th June 2010

I have an Ultrapower sxi with a Climapro RF thermostat. I too find it hard going. fault finding seems to concentrate on boiler not firing. Mine keeps firing CH when it’s not supposed to, but there doesn’t seem to be any useful advice in the manual

Comment By: admin

Posted: 28th June 2010

Hi Dave

It sounds like the settings may not be fully set up correctly – if you’re still having problems after consulting the Climapro user manual, try contacting our technical team instead on 01773 828300.

Thanks, Sally

Comment By: Keith Crook

Posted: 19th January 2011

My Ultracom 38 hxi is still under warranty and is controlled by a Climapro RF. I agree that it is difficult to understand and would add it is not easy to override a setting or pick just radiators instead of the indirectly heated hot water tank. Please can you explain why its standard display just shows a tap icon when it is operating the central heating?

Comment By: admin

Posted: 19th January 2011

Hi Keith

The standard display shouldn’t show the tap symbol unless it is in a programmed time for hot water. If it is just on the heating setting then all you should have on there is the sunshine symbol and a clock symbol (if it on timed).

It might be best to contact us directly and we can talk you through the operation of the Climapro RF and clarify any parts of operation you still find unclear. Please feel free to contact one of my colleagues on 01773 828300.

Thanks, Sally

Comment By: Keith Crook

Posted: 19th January 2011

Thanks for your advice which confirms my doubts about the tap display. Nevertheless the Climapro RF has been working until now. But a fault has developed with the 38hxi and I want to eliminate this Climapro RF setting as a possible reason for the failure.

Please would you verify that the phone number you gave is still available to customers? It may have changed without you being told. I rang that number but the automated answer says it is only for professionals and I should ring another one. Nevertheless I went ahead in the hope that I would be accepted on the basis of your advice. I tried various menu options but was still redirected to other numbers.

Comment By: Ruth

Posted: 23rd January 2011

I have just had a ultracom hxi installed and I am also having problems advancing the timed central heating programmer on/off times.
In the instructions for use it says the advance function will only work in timed operating mode “Clock Symbol” What exactly does that mean.
My heating is timed to go on at 6 am off at 9 am – on at 4 pm and off at 10 pm same settings 7 days a week. Yet at 9.15 today when I wanted to advance the system (pressed the plus symbol for 5 seconds) it did not work and then I noticed the times on the clock had changed to on at 8 and off at 9 pm.

Comment By: admin

Posted: 24th January 2011

Hi Keith – sorry you’ve had trouble getting through. If you dial l 01773 828300 and choose option 3 you will come through to the right team.

Cheers

Comment By: admin

Posted: 24th January 2011

Hi Ruth – sorry to hear you’re experiencing problems. If you are still having difficulties please call one of my colleagues on 01773 828300 and he or she will guide you through the settings of the times over the phone.

Comment By: Claire Hewick

Posted: 09th October 2011

Hi I have a glowworm boiler with a climapro RF wireless thermostat .. I have had it now for a year and a half and I still can’t figure out the controls/numbers/settings etc. it is certainly the most difficult one I have ever seen in anyones house and tried to use!!
I have read the above comments and am wondering just how you get rid of the tap symbol off the main screen to make the heating work?! I seem to have tried every single way of pressing the buttons to no avail! I have taken down the number that you have given some of the other writers above but just thought I’d add my frustrations here too before calling!

Comment By: admin

Posted: 12th October 2011

Hi Claire, sorry to hear you’re having problems operating your controls. I’ll certainly pass on the feedback internally.
In the meantime I think you’d be best advised to call our Group Services team for help – their number is 01773 828100.